Shipping & Delivery
At Alphago Fitness, we offer local garage delivery,
Australia-wide freight shipping and warehouse pickup
options. Delivery costs and availability depend on
your location and the product ordered.
Local Garage Delivery
Our local garage delivery service is available in
selected areas, including Brisbane, Gold Coast,
Sunshine Coast, Ipswich and Toowoomba.
Estimated Delivery Time:
Usually within 2 weeks. Delivery schedules may
vary depending on location, order volume and
operational circumstances.
Important: Garage Delivery Only
Our delivery drivers will only deliver to the
ground-level garage.
- No upstairs delivery.
- No lift or elevator access.
- No delivery inside homes, rooms or apartments.
- No installation or assembly unless separately arranged.
- Someone must be available to receive the delivery.
- Customer assistance with unloading is required where specified in the product listing.
Please ensure suitable ground-level access
before placing your order. Island delivery is
not included in this local garage delivery service.
For full local delivery areas, postcode eligibility,
rates and conditions, please visit:
View Local & Australia-Wide Delivery Options
Australia-Wide Delivery
For customers outside our local delivery areas,
we offer Australia-wide shipping through third-party
freight carriers.
- Shipping costs depend on your postcode, item size and weight.
- Delivery timeframes vary by location and carrier.
- Freight deliveries are generally kerbside or garage delivery only, subject to carrier conditions.
- Unloading assistance may be required for heavy or bulky items.
- Tracking information will be provided where available.
Please contact us before ordering if your property
has stairs, lifts, restricted access or other
special delivery requirements.
Warehouse Pickup
Free warehouse pickup is available from selected
Alphago Fitness locations, subject to stock availability.
Please confirm your pickup arrangements before visiting.
Returns & Refunds
Change of Mind Returns
We do not accept returns or offer refunds or
exchanges simply because you change your mind,
select the wrong product or find the item
cheaper elsewhere.
This policy does not affect your rights
under Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If you receive a faulty, damaged or incorrect product,
please contact our team with your order details
and a description of the issue.
Where a product fails to meet the consumer guarantees
under Australian Consumer Law, you may be entitled
to a repair, replacement or refund depending
on the nature of the problem.
-
Minor problems:
We may arrange a repair within a reasonable time
or provide another remedy as required by law.
-
Major failures:
You may be entitled to choose a refund or replacement,
or another remedy available under Australian Consumer Law.
-
No fixed 14-day limit:
Consumer guarantee rights are not restricted
to a 14-day return period.
-
Original packaging:
Original packaging is not required to
exercise your Australian Consumer Law rights.
How to Request a Return
- Contact our team with your order number and details of the issue.
- Provide photos or videos where available to help us assess the problem.
- We will review your request and advise on the appropriate next steps.
- Where required under Australian Consumer Law, we will provide the applicable remedy.
For faulty products that are large, heavy or
difficult to return, we will arrange collection
or cover applicable transport costs where
required by Australian Consumer Law.
Need Assistance?
Have questions about delivery, garage access,
freight quotes or returns? Please contact
our Australian-based team before ordering.
Email:
info@alphagofitness.com.au
Phone:
(07) 3800 3888
Nothing in this policy excludes, restricts
or modifies any rights or remedies available
under Australian Consumer Law.
