At SuperAlphago , we are so confident in the quality of our products that we offer our customers a 14-day money-back guarantee.
Over one month to a year before, we will guarantee to repair and make up for all the problems you have. There are a few conditions to get this guarantee, but we are sure you will find them very reasonable.
Can I change my order once I have placed it?
As soon as you realize there is a problem with your order, please contact us and we will do our best to help you. As our warehouse is constantly processing orders, sometimes we may not be able to edit your order as it may have already been processed
What can I do if I purchased the incorrect size?
If you have any questions about sizing, we always recommend that you contact our customer experience team via email at info@alphagofitness.com.au prior to purchase. If you are unfortunate enough to find that the size does not fit when you receive your package, we are more than happy to return it within 14 days of purchase!
Can I return an item?
If you change your mind, we will gladly accept the return of your item. Under strict conditions. The item is within 14 days of purchase. The product has not been used, has not been cleaned, and is in new condition. The product must have all tags still on it. Returns will not be accepted on discounted items or in the event of a change of mind.
How do I return an item?
SuperAlaphago strives to ensure your satisfaction with your online purchase, and we recommend careful consideration when choosing your product.
-
The SuperAlphago online store offers a refund within 14 days of item delivery
-
SuperAlphago provides the option to exchange any product for another size or an item of equal value within 14 days of delivery
-
SuperAlphago reserves the right to refuse refund requests
-
To be eligible for a refund or exchange, please adhere to the following conditions:
-
Provide proof of purchase
-
24-hour notice before returning the product
-
The return shipping costs are to be borne by the purchaser
-
Ensure the item and its packaging are in new condition at the time of purchase
-
Shipping cost is not refundable
-
Return them in the original packaging (including manuals, bolts, and packing materials) at your own expense
-
We recommend using a shipping method with tracking to monitor your shipment, and we credit it upon arrival at our warehouse, not when shipped
-
Damaged or incomplete items are not eligible for a refund
-
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed, and will be electronically credited to the credit card/bank account used for the original transaction
-
This return and refund policy is subject to change without notice.
-
If there are any other issues or questions, please feel free to contact info@alphagofitness.com.au,
we will be delighted to assist you.
It is recommended that you provide a signature on delivery and keep your tracking number handy, as we are unable to take responsibility for lost parcels.
What happens next?
Returned products are first assessed, you will then be notified when/if your return has been accepted. If your return does not satisfy all the conditions for return it will not be accepted and will be returned to you.
FAULTY ITEMS
I received a faulty item. What should I do?
In the unlikely event that you receive a faulty product, we will be happy to help you replace the item or refund your money if the product you purchased is faulty or significantly different from the description shown. We do not offer refunds for changing your mind or choosing the wrong size. The SuperAlphago team takes pride in hand-checking and thoroughly inspecting all shipments before they are sent to you. If you have any questions, please email us at info@alphagofitness.com.au
